nunstar Privacy Policy – How Your Data Is Protected

When you register and use the nunstar platform, we collect certain personal information that is necessary to operate your account and deliver our services to you in the Philippines. This includes your full name, date of birth, email address, mobile number, and your preferred payment details for processing deposits and withdrawals in Philippine pesos (PHP). We also collect technical data such as your device type, IP address, browser version, and session activity logs to help us maintain platform security and improve your experience. During the identity verification process, we may request a copy of a government-issued ID or other supporting documents as required under Philippine regulations. All information you provide must be accurate and up to date — submitting false details is a violation of our Terms and Conditions. We only collect the minimum data necessary to fulfil our legal and operational obligations, and we do not collect sensitive personal information beyond what is required for account management and regulatory compliance.

The personal data we collect is used exclusively to operate, maintain, and improve the nunstar platform for players in the Philippines. Your account information is used to verify your identity, process transactions, and communicate important updates about your account or the platform. We use technical and behavioural data to detect suspicious activity, prevent fraud, and ensure the integrity of our gaming environment. Payment details are used solely to facilitate deposits and withdrawals in PHP through our supported local payment channels — we do not store full card numbers or sensitive banking credentials on our servers. We may use your contact information to send you service-related notifications, such as transaction confirmations, security alerts, or updates to our policies. We do not use your personal data for unsolicited marketing communications without your explicit consent, and you may opt out of any optional communications at any time by contacting our support team.

nunstar does not sell, rent, or trade your personal information to any third party for commercial or marketing purposes. We may share your data with trusted service providers who assist us in operating the platform, including payment processors, identity verification providers, and cloud infrastructure partners — all of whom are contractually bound to handle your data securely and only for the purposes we specify. In certain circumstances, we may be required to disclose your information to Philippine government authorities, regulatory bodies, or law enforcement agencies where required by law or in response to a valid legal request. If nunstar undergoes a business restructuring, merger, or acquisition, your data may be transferred to the successor entity, subject to the same privacy protections described in this policy. We will never share your personal data with third parties for advertising profiling or behavioural targeting without your explicit prior consent. Any third-party partners we work with are carefully vetted and must meet our data protection standards before being granted access to any user information.

We retain your personal data for as long as your account remains active and for a reasonable period thereafter, as required by applicable Philippine laws and regulations governing online gaming and financial transactions. Transaction records, identity verification documents, and account activity logs may be retained for a minimum of five years following account closure to comply with anti-money laundering and regulatory reporting obligations. Once the applicable retention period has expired and there is no longer a legal or operational basis for holding your data, we will securely delete or anonymise it in accordance with our internal data management procedures. If you request account closure, we will process your request promptly, but please note that certain records may need to be retained for the legally required period even after your account is closed. You may contact our support team at any time to enquire about the specific retention period applicable to your personal data. We do not retain data beyond what is necessary, and we regularly review our data holdings to ensure compliance with this principle.

nunstar takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it from unauthorised access, loss, alteration, or disclosure. All data transmitted between your device and our platform is encrypted using industry-standard TLS (Transport Layer Security) protocols, ensuring that your information is protected in transit. Sensitive account credentials are stored using strong cryptographic hashing, meaning that even our internal team cannot view your password in plain text. We conduct regular security assessments and vulnerability testing to identify and address potential risks to our platform infrastructure. Access to personal data within our organisation is strictly limited to authorised personnel who require it to perform their job functions, and all staff with data access are subject to confidentiality obligations. In the event of a data breach that poses a risk to your rights and freedoms, we will notify the relevant Philippine authorities and affected users in accordance with our legal obligations under the Data Privacy Act of 2012.

As a user of the nunstar platform based in the Philippines, you have specific rights under the Data Privacy Act of 2012 (Republic Act No. 10173) with respect to your personal information. You have the right to be informed about how your data is collected and used, the right to access a copy of the personal data we hold about you, and the right to request corrections if any information is inaccurate or incomplete. You may also request the deletion or blocking of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any applicable legal retention requirements. If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact our support team via live chat on the platform or by email at [email protected], and we will respond to your request within a reasonable timeframe. We are committed to upholding your data rights and will never penalise you for exercising them in good faith.

The nunstar platform uses cookies and similar tracking technologies to enhance your browsing experience, maintain your session, and gather anonymised analytics data that helps us understand how players interact with the platform. Essential cookies are required for the platform to function correctly and cannot be disabled — these include session authentication tokens and security cookies that protect your account. Analytics cookies help us measure platform performance, identify popular features, and improve the overall user experience for Filipino players. We do not use third-party advertising cookies or cross-site tracking technologies that would allow external parties to build a profile of your browsing behaviour outside of the nunstar platform. You can manage your cookie preferences through your browser settings at any time, though disabling essential cookies may affect your ability to log in or use certain platform features. By continuing to use the nunstar platform, you consent to our use of cookies as described in this policy.

nunstar reserves the right to update this Privacy Policy at any time to reflect changes in our practices, legal obligations, or platform features. When we make material changes, the updated policy will be published on this page with a revised "last updated" date, and we will take reasonable steps to notify registered users through the platform. We encourage you to review this policy periodically so that you remain informed about how we protect your personal data. Your continued use of the nunstar platform after any changes have been published constitutes your acceptance of the updated policy. If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact our support team via live chat or by email at [email protected]. For more information about your rights and our broader platform rules, you can also visit our Terms and Conditions or FAQ pages.